FAQ Customer Service

Order Status

We work to get your order to you as soon as possible. Most orders are shipped within one business day of the order being placed, and it takes 2-7 business days to arrive by standard ground shipping depending on location.

If you have not received your parcel within 7 days please take contact to us at stock@knowledgecottonapparel.com.

KnowledgeCotton Apparel Customer Service Reps are available for inquiries weekdays from 8:00a.m. to 4:00p.m. Central European Time on phone: +45 70209031

Payments

KnowledgeCotton Apparel accepts MasterCard, Maestro, Visa, Visa Electron and JCB.

If you are not able to pay with any of above credit cards, you can also make a bank transfer, by sending your order to info@knowledgecottonapparel.com and making a bank transfer to below in Euro.

For bank transfer in Euro:
KnowledgeCotton Apparel
SYDBANK, Herning
IBAN EURO Payment: DK6371180009406086
SWIFT: SYBKDK22

Your bank transfer has to arrive with KnowledgeCotton Apparel prior to your order being processed. Please contact info@knowledgecottonapparel.com if you have any questions or wish to check product availability prior to making bank transfer.

What are the charges for Shipping and Handling?

KnowledgeCotton Apparel ships products both domestically and internationally. Please see freight price list.

Exchange Policies

Note that KnowledgeCotton Apparel only accepts products for return or exchange if the product does not have any signs of usage and the original labels and hangtags are as originally placed. The products will need to be returned within 7 days of order placement.

KnowledgeCotton Apparel only accepts products for exchange through the mail. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS/EXCHANGES - with shipping - is about two (2) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.

Returns may be sent to:
KnowledgeCotton Apparel
Att: Exchanges
Nystedvej 11
7400 Herning
Denmark

Please provide a copy of your receipt; without a receipt we cannot process. We enclose a return form in every mail order package. If you are mailing an item to us, please take a minute to fill out this form to tell us if you want an exchange, repair or receive a Gift Card. If you do not have the return form, include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen.

If we cannot exchange the item to comply with your request, we may, at our discretion, issue a Gift Card.

Note that KnowledgeCotton Apparel only accepts products for exchange if the product does not have any signs of usage and the original labels and hangtags are as originally placed.

Repairs

Repairs are only accepted within the guarantee period. By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR REPAIRS - with shipping - is about six (6) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.

Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a Gift Card or replacement, please make this very clear to us in your letter.
Please send the item to:

KnowledgeCotton Apparel
Att: Repairs
Nystedvej 11
7400 Herning
Denmark

Please provide a copy of your receipt; without a receipt we cannot process.