Repairs are only accepted within the guarantee period. By law, garments sent in for repair must be clean; please wash the garment before mailing it. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR REPAIRS - with shipping - is about six (6) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible.
Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a Gift Card or replacement, please make this very clear to us in your letter. Please send the item to:
KNOWLEDGE COTTON APPAREL
Nystedvej 11 7400
Please provide a copy of your receipt; without a receipt we cannot process.